Salesforce Experience Cloud, formerly known as Salesforce Community Cloud, is a platform that allows businesses to create branded and personalized online experiences for their customers, partners, and employees. It enables organizations to build self-service portals, online communities, and other digital experiences to engage and connect with their stakeholders. Here are some key features of Salesforce Experience Cloud:-

• Branded Portals: Create visually appealing portals aligned with your organization’s identity.
• Personalized Content: Deliver tailored content based on user preferences.
• Community Engagement: Foster collaboration, knowledge sharing, and discussions.
• Self-Service Capabilities: Empower users to find information and resolve issues independently.
• Partner Relationship Management: Provide a dedicated space for partner collaboration.
• Knowledge Base: Build a comprehensive self-help resource with articles and FAQs.
• Case Management: Enable users to submit and track support cases.
• Brand Collaboration: Extend community to external stakeholders for streamlined collaboration.
• Mobile Accessibility: Access the community on mobile devices for seamless engagement.
• Integration Capabilities: Integrate with other Salesforce clouds and third-party systems.